Hospitality Assist
Hospitality Assist is a new resource, developed by HTC Consulting, which offers a comprehensive range of tools for hospitality and tourism professionals. We will continuously add new downloads here, so do bookmark this page and check back regularly.
Please click on the diagram below, according to your specific area of interest, and you will find a selection of resources under each of the six dimensions:
Strategic Dimension
Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):
Key Questions to Ask When Strategic Planning
Themes of Excellence Presentation
Attaining Strategic Focus – Diagnostic
How to Run a Great Hotel – Presentation to Northern Ireland Hotels Federation
Delivering on Vision and Mission
Small Business Tools – Strategy Analysis Case Study
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Operational Dimension
Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):
The Application of Process Mapping in a Hospitality Context
Communication Skills – Self Assessment Inventory
Leadership Profile – Self Assessment Inventory
Suggested Format for Managing a Meeting
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Human Resource Dimension
Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):
Talent Engagement Review – Autumn 2010 – The known knowns of workplace hostility
Raising Leadership Effectiveness – Diagnostic
Senior Manager Development Needs – Self Assessment
Senior Management Interviews – Sample Interview Questions
Sample Interview Evaluation Form
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Marketing Dimension
Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):
Marketing Guide for Tourism SME’s
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Customer Dimension
Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):
Building Customer Focus in the Business
Sample Service Improvement Framework
Improving Service Quality Workshop – For Senior Managers
Trainer Tools – Basic Customer Care Case Study
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Financial Dimension
Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):
Small Business Accounting – Spreadsheet Tool
