Is there anybody out there?

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“Nothing strengthens authority so much as silence.” – Leonardo da Vinci I wish. It has indeed been a long time since I last posted. Maybe 18 months or more. I know that you have all been devastated at the silence! What happened, you may ask? Well, in short, I changed direction and set up a […]

One bite at a time …

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“It’s like a madhouse,” he explained. “I turn up every day with great plans to get things done, and before I know it the day has passed me by and I’ve yet to get to any of the important stuff. It’s never-ending. No matter how late I work, even if I take stuff home, I […]

The Shape of Things to Come…

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I have recently had an article published in the Hotel Yearbook…it’s an amalgam of some topics I’ve written on here before, but I think you might find it useful – it should be of interest too, even for the many non-hoteliers amongst you. You will find the article by clicking on this link: The Shape of Things […]

Can you really engage others?

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Recently, I attended a work dinner: you know the type of thing, a room full of business people on a Monday night, most of whom would rather be elsewhere, but one or two thriving on the opportunity for ‘networking’ (which of course is not a crime, except in the case of some people who think that […]

The Planning Dilemma

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We believe a healthy society requires healthy and responsible companies that effectively pursue long-term goals. Yet in recent years, boards, managers, shareholders with varying agendas, and regulators, all, to one degree or another, have allowed short-term considerations to overwhelm the desirable long-term growth and sustainable profit objectives of the corporation. (1)  These are the opening […]

The Change Challenge…

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When you look at all the various functions, activities and processes that make up your business, or area, you already know that there are lots of things that could be changed and improved over time, but sometimes the fear of change puts us off taking first steps – and after all, if something isn’t broken, […]

A fresh look at service quality…

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I have possibly lost some readers already with the title of today’s post, and whilst service quality isn’t always the most exciting of topics, it certainly is a critical one in terms of business performance and as such is one I like to revisit from time to time. To set the scene for what lies ahead, […]

Improving your interview skills…

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There’s an interesting video on YouTube about two FedEx employees carelessly tossing packages into the back of the truck. It’s worth a look if you haven’t already seen it and you’ll find it at the link below: http://www.youtube.com/watch?v=gV8520YLceM This is not the first time that FedEx has received unwanted media attention due to employee actions, […]